Customer Service Manager - Wandsworth Nursery

London, England, United Kingdom · UK School · Wandsworth

Description

Why the role exists?

Safari Kid are on a journey of development and progress and are looking for passionate dedicated people to join us as we open more nurseries and grow quickly.

The Customer Service Manager (or Parent Relationship Manager (PRM)) is a vital role that provides a link between the exceptional service that we offer for our children and the high standards that we excel at meeting for their parents/carers. Safari Kid opened the doors to our first UK school in September 2017 and the Clerkenwell school now operates at full capacity. Chiswick joined the Safari Kid family in April as an existing nursery that we welcomed into our fold and now aspire to help the school reach its full potential of supporting as many children and families as possible in the local area.

The PRM is often the first point of contact for families with Safari Kid and then continues to make a family’s experience at the school a true success in terms of delivering on our promises, maintaining exceptional communication, being key people that can provide expertise, knowledge and support as their children develop and grow with Safari Kid. You are also responsible for making sure that the Nursery Manager is fully supported by carrying out all administrative duties at the schools.

What will you do?

Working at Safari Kid means joining a people centric, ambitious company with extremely high standards, who are committed to making a difference to our families every day.

As a PRM you’ll be:


Requirements

The Safari Kid competencies

Benefits

This role will be based in Wandsworth and will report to the Nursery Manager.

Salary £24,000 experience dependant.

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